Large projects such as custom brand design, custom website design, and full template customizations, are NOT included in the membership. However, you can book these services separately as flat-rate projects (see our services here). This separation is necessary because larger custom projects require more time and planning on our end, which goes beyond the scope of our hourly membership model. By scheduling these projects in advance, you'll have the advantage of knowing the upfront cost, eliminating any uncertainty or surprises. 

Training and tutorials for the work we complete are also not included in the membership.

Aside from those aspects, we are open to just about anything within our expertise and love a new challenge!

With this membership we can start working together almost immediately! Simply choose a plan, book a trail or send us an inquiry and we'll be in touch within 1-2 business days to discuss the next steps.

When you're ready to start, we'll send over a contract and short intake form to collect all information we need from you (business info, login details etc.),. Then, we can book an optional introductory call to meet and plan your first month.

From there, you can start assigning tasks as and when needed to be completed within 3-5 business days.

As part of our onboarding process, we'll kick things off with an introductory video call to get to know each other and discuss your upcoming projects. From there, we can schedule monthly check-in calls to plan and strategize for the month ahead. However, we understand that time is precious, so these calls are optional.

How often we communication thereafter will depend on your workload and the specific projecst we're working on. You can reach out to us through email, share a Loom video, or request a meeting whenever you need to discuss a particular project or ask questions. We aim to reply to all your messages within 1-2 business days, ensuring that your projects stay on track and any queries are addressed promptly.  In return, we kindly request the same level of responsiveness from you. 

Assigned tasks will be completed within 3-5 business days as standard. When assigning a task you will set the priority.

Priority options are: 
- High: 1-2 business days (rush project)
- Medium: 3-5 business days (standard)
-Low: 5-10 business days

Turnaround for high priority tasks is dependent on our availability and we will let you know if we can meet your request. For urgent tasks needed on the same day or within 48 hours, rush fees will apply.

We track our time using Toggle and will send time updates after every completed task. Time is tracked for every project in increments of 15 minutes. All communication and time taken to log into your systems will be logged.

To manage your projects, we can use your own project management system (if you have one), or we can create a private portal for you. We typically use ClickUp but also work with Notion, Asana and Slack, so if you have a preference we're happy to use the platform of your choice. Once systems are in place, you will be able to assign tasks as and when needed, and we will keep you updated on the progress. 

If you need some help figuring out which tasks to outsource, we can discuss this on our introductory video call. We'll chat about your business goals and priorities and offer our advice on what to handover. 

Sure! We want to put your mind at ease and make sure you feel 100% confident in your investment. That's why we offer a special opportunity to try out our membership service with a 5-hour trial over a two-week period. It's a perfect way to get a firsthand experience of how our collaboration works and see the value we bring to your projects. Click here to book your trial. We can't wait to show you what we can achieve together!

Absolutely! If you don't require ongoing support, we offer flexible options for working together on an as-needed basis. Click here to explore our Showit Website services or VIP day intensives.